Some network administrators (IT departments of companies) block all video and audio services in browsers by default. This can cause Wonder or different features of Wonder (e.g. broadcast) to not being able to transmit video or audio data. This may impact you when you use Wonder over your company internet network, a company VPN, or a corporate laptop.
If the user who is having the issue is using a VPN, the easiest way is to turn the VPN off. If not, then you may follow the steps below:
It is quite a standard and quick process for any department to change this (i.e. whitelist Wonder and its services). Below you find all the necessary information your IT department will need to unblock all services used by Wonder:
For the standard interaction mode, we use a service called Twilio. Through this link you find all the ports, protocols, and domains that must not be blocked for Wonder to work properly:
For the broadcasting mode, we use a service called Agora. Through this link you find all the ports, protocols, and domains that must not be blocked for Wonder to work properly:
For Wonder the following domain must be whitelisted:
All the services used by Wonder are very common video and audio services used by most other browser-based video-conferencing tools as well. Please find more info about them through the links below: